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FAQ

GENERAL INFO

Welcome to Critter Creations! We are committed to providing top-notch customer care and exceptional services. If you have any queries or need assistance, please don't hesitate to contact us. Your trust and confidence in our store are our priorities. Learn more about our privacy and safety policies below.

PRIVACY & SAFETY POLICY

PAYMENT METHODS

  • Do you do custom orders?
    I am open to looking into designing items, but I am not an experienced pattern designer. If I can find an existing pattern, I will see if the pattern is within my skill level. Due to working full-time as a Project Coordinator for an architect, custom orders will be open/available when my work schedule allows it.
  • How do I ask for a custom order?
    Feel free to contact via email and we can discuss. Please provide a description (picture preferred), size preference, and price range. I will give a quote with an estimated time of completion. Deposit is required for all custom orders.
  • How long do custom orders take?
    I work as a full-time Project Coordinator for an architect, so I try to complete my plushies after office hours. Depending the size of the project and amount of custom orders, I will estimate a completion timeline.
  • How do you price your items?
    This is a loaded question for crafters. We are skilled in our craft and have taken years to perfect our skills. It can be difficult to price fairly, while making our wage fair. That being said, I do weigh my materials and factor in the low end of the minimum wage for the time spent when calculating final prices.
  • How long does it take to make your items?
    The time spent depends on the complexity, detail, and size of the pattern. I gravitate to "no-sew" or "low-sew" patterns as sewing pieces when assembling can be a time-consuming detail.
  • Do you ship?
    As the website is in the early stages, I am currently only shipping across Canada. Once I am more familiar with the process, I will be open to a more broad shipping range.

FAQ

FAQ
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